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on quality

Whenever I use wikipedia, I try to hit the Random Article link once after finding the information I was actually there to get. Usually it links to some stub article that has no bearing at all on anything of interest. And sometimes I strike gold:
“Dr. W. Edwards Deming taught that by adopting appropriate principles of management, organizations can increase quality and simultaneously reduce costs (by reducing waste, rework, staff attrition and litigation while increasing customer loyalty). The key is to practice continual improvement and think of manufacturing as a system, not as bits and pieces.”

Comments

  1. Anonymous9/20/2006 11:06 PM

    What's especially ironic is that Deming came up with the TQM (Total Quality Management) methodology, which was popular in Japan, couldn't get a hearing in the U.S., then when everyone in the U.S. was freaking out about Japanese manufacturing in the 80s TQM became popular as the Japanese "secret ingredient."

    ReplyDelete
  2. Curious Cat9/21/2006 11:35 AM

    You can also read more about Deming's ideas on management here. Also the Curious Cat Management Improvement Blog Deming related posts.

    ReplyDelete

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